Refund Policy

1. If we fail to deliver, you get a full refund

If you paid and your reading was never produced, was not delivered within 24 hours, or was plainly wrong — for example written from a different chart than the one you entered — you get a full refund.

When we spot this ourselves we start the refund before you ask. We may not always know, so please tell us if it happens to you.

2. You can cancel before writing starts

If you paid but never opened the reading page, so writing has not started, you can cancel within 7 days of payment for a full refund.

3. Once writing starts, change-of-mind cancellation ends

A paid reading is new digital content written from your chart and question. Once writing starts, supply has begun, so under Article 17(2)(5) of Korea's Act on Consumer Protection in Electronic Commerce you can no longer cancel simply because you changed your mind.

We tell you this next to the pay button, and the free reading lets you see what you are buying first. Section 1 still applies: if the reading was not properly delivered, you get a full refund regardless.

4. How to ask for a refund

Email kc2783@naver.com with the payment date, the amount and the address of your reading (or the order number). Once we have checked it we cancel the payment.

5. Timing

Once a refund is agreed we cancel the payment within 3 business days. The money goes back to your original payment method; your card issuer may take a few more days to show it.

6. After a refund

Once refunded, the reading bought with that payment can no longer be opened. We may decline refunds where there is evidence of fraud or repeated refund abuse.

7. Contact

kc2783@naver.com · 해피스마일 (Happy Smile), representative 최선미